Terms and Conditions

These Terms and Conditions (“Terms”) govern CM Vision’s websites, applications, and related services (the “Services”). The Services are provided by Mitchell Souza, a sole proprietor in California doing business as CM Vision (“CM Vision,” “we,” “us,” or “our”). These Terms form an agreement between you and Mitchell Souza. If you accept them for an organization, you must have authority to bind that organization.

By accepting these Terms, you agree to follow them when using the Services. If you do not agree, do not create an account or use the Services. Our Privacy Policy, available in the website footer, describes how we handle personal information.

1. Eligibility and your account

You must be at least 18 years old and able to enter a binding agreement. The Services are offered to users in the United States. Provide accurate account information, keep it current, protect your credentials, and promptly report suspected unauthorized access to support@cmvision.app. Use individual accounts and authorized collaboration features rather than sharing login credentials. You are responsible for activity you authorize through your account.

2. What CM Vision provides

CM Vision helps you document property conditions, organize inspections and Punch Lists, review bids, collaborate, and prepare reports. Features, storage, and usage allowances depend on your plan. The Services require compatible devices and an internet connection. They are not an emergency response service or a substitute for maintaining your own important records.

3. AI output and professional judgment

AI-generated findings, answers, equipment identifications, design images, cost estimates, bid comparisons, summaries, and local-rule information can be inaccurate, incomplete, outdated, or unsuitable for a particular property. Photos and submitted information may not reveal concealed damage or hazardous conditions. Generated images are illustrations, not construction documents or guarantees of feasibility.

CM Vision does not provide a licensed inspection, engineering or architectural service, appraisal, legal advice, binding contractor bid, or determination of building-code compliance or property safety. Independently verify material findings, measurements, costs, citations, permits, and deadlines with qualified professionals and the relevant authority before relying on them. Do not use an AI result as the sole basis for a safety, legal, financial, or construction decision. You remain responsible for the reports you approve and the decisions you make.

AI features require the applicable disclosure and available usage allowance. Output may resemble output produced for other users; we do not guarantee exclusivity or that every output qualifies for intellectual property protection.

4. Your content and permissions

You retain your rights in the content you provide. You grant CM Vision a nonexclusive license to host, copy, process, transmit, display, and format that content only as needed to operate and support the Services, including the AI processing, collaboration, and exports you authorize. We may use service providers to perform those activities. This license does not transfer ownership of your content to us or authorize its use in public advertising.

You must have the rights and permissions needed to enter a property, take or upload photos and recordings, submit documents and personal information, and share or process them through the Services. Obtain required consent from occupants, clients, contractors, and other people. Do not upload unlawful content, payment card details, government identification numbers, medical records, or other sensitive information unrelated to the property work.

Property owners control authorized access to their records. Invited collaborators may view or change content within their permissions. Removing access does not recall files already downloaded, and contributions to someone else’s property can remain there after you leave or delete your account. Only invite people and connect services you are authorized to give access to the relevant content.

5. Acceptable use and our intellectual property

Subject to these Terms and your plan, you may use the Services for lawful personal or business property workflows. CM Vision and its licensors retain rights in the software, branding, and other materials we provide, apart from your content and applicable third-party rights. You may use and share your exported reports in your ordinary work.

You must not:

• Access another person’s account or property without permission.
• Bypass authentication, payment requirements, quotas, or access controls.
• Upload malware, disrupt the Services, or overload them with abusive requests.
• Use the Services for fraud, harassment, unlawful surveillance, or infringement.
• Misrepresent AI output as a verified professional certification or falsify inspection evidence.
• Copy, resell, or reverse engineer the Services except as permitted by law or our written permission.

6. Plans, renewal, and cancellation

The price, billing interval, included features, and applicable taxes are disclosed when you purchase. Paid subscriptions renew automatically at the disclosed interval until canceled. By subscribing, you authorize recurring charges through the checkout provider under the purchase terms presented to you. Annual billing is a charge for the annual term, not a month-to-month commitment.

For web subscriptions, use Account → Plan & billing to manage or cancel your plan, or contact support for help. Unless checkout states otherwise, cancellation stops the next renewal and paid access continues through the current paid period. Account deletion is different: it can end access immediately. Uninstalling the app does not cancel a subscription. Purchases made through an app store must be managed through that store.

AI credits are a service usage allowance, have no cash value, and are not transferable. Included credits reset on the schedule shown in your account and do not carry over. Action costs are displayed in the Services. Failed requests do not consume credits when no result is saved. Storage and collaboration limits continue to apply after a plan change; review the displayed limits before downgrading.

We will provide advance notice of subscription price changes and obtain consent where required by law. Changes will not retroactively increase the price of an already paid term. You can cancel before a changed renewal price takes effect.

7. Payments and refunds

Web purchases offered through Stripe Managed Payments are sold through Stripe’s merchant-of-record service, with applicable Stripe or Link purchase terms and refund rules presented at checkout. You can request transaction assistance through the support details on your receipt or contact us at support@cmvision.app.

Refunds for those purchases are subject to the applicable Stripe/Link refund policy and mandatory legal rights. Stripe may issue refunds under that policy, including at its discretion within 60 days of a purchase; this is not an unconditional 60-day money-back guarantee. Cancellation or account deletion does not automatically refund earlier payments. For app-store purchases, the store’s refund process applies. Nothing in these Terms limits refund rights that cannot lawfully be excluded.

8. Third-party services and integrations

The Services depend on third-party hosting, authentication, payments, AI, and other providers. External websites and services have their own terms and privacy practices. A link or AI citation is not an endorsement or a guarantee that the information is correct.

If you authorize a connection such as ChatGPT or Claude, review its permissions and the receiving provider’s terms before connecting. You are responsible for the instructions you give that service and for having authority to disclose shared property information. Disconnecting does not erase information already copied by the receiving service. Integrations may change or become unavailable, and their generated responses require independent review just like other AI output.

9. Availability, suspension, and ending service

We may maintain or change the Services and may suspend access for a material violation, nonpayment, security risk, unlawful activity, or legal requirement. Where reasonably practicable, we will give notice and an opportunity to resolve the issue. Urgent security or legal needs may require immediate action.

You can stop using the Services and request account deletion through your account settings or support. Export records you need first. Deletion can require time to resolve billing and finish cleanup. Contributions to other owners’ properties and recipients’ downloaded files may remain, as explained in our Privacy Policy.

We do not promise uninterrupted service or indefinite storage of exports. If we discontinue the Services, we will give reasonable notice and an opportunity to export available content where practicable, and handle prepaid amounts as required by law and applicable purchase terms. Provisions that by their nature should survive termination, including accrued payment obligations, intellectual property, liability limits, and dispute provisions, survive.

10. Warranty disclaimer

To the extent permitted by law, the Services and AI output are provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, title, or noninfringement. We do not warrant that results will be accurate or complete, that all defects will be corrected, or that the Services will meet every professional or regulatory requirement. This disclaimer does not exclude warranties or consumer protections that cannot legally be excluded.

11. Limits on liability

To the extent permitted by law, Mitchell Souza, operating as CM Vision, and personnel providing the Services will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, business opportunities, or data arising from use of or inability to use the Services.

To the extent permitted by law, our total aggregate liability arising out of the Services or these Terms will not exceed the greater of US $100 or the amount you paid for CM Vision Services during the 12 months before the event giving rise to the claim. These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be limited. Your nonwaivable statutory rights remain in effect.

12. Responsibility for third-party claims

If you use CM Vision on behalf of a business, to the extent permitted by law you agree to defend and indemnify Mitchell Souza, operating as CM Vision, against third-party claims and reasonable associated costs arising from your unlawful content, your infringement of another person’s rights, or your material violation of these Terms. This does not cover claims caused by our own misconduct. We will promptly notify you, reasonably cooperate, and allow you to control the defense with competent counsel. You may not agree to a settlement imposing an admission or nonmonetary obligation on us without our consent.

13. Governing law and disputes

California law governs these Terms, excluding its conflict-of-law rules, except where mandatory law provides otherwise. Please contact support to try to resolve a concern informally; doing so is not a condition of exercising a legal right. Disputes may be brought in a court with jurisdiction under applicable law, including an eligible small-claims court. These Terms do not require arbitration or waive participation in a class action.

14. Changes and general terms

We may update these Terms and will post the revised version and effective date here. We will provide notice of material changes through the Services or a service-related email and obtain renewed agreement where required. Changes do not retroactively alter an existing dispute.

If a provision is unenforceable, the remaining provisions remain in effect to the extent allowed by law. Failure to enforce a provision is not a waiver. We may transfer this agreement to a successor operating CM Vision, subject to applicable law and notice of material changes; this does not reduce your existing rights. These Terms and the purchase terms applicable to your subscription govern your use of the Services. Mandatory law takes priority over conflicting provisions.

15. Contact

Questions, account concerns, or complaints can be directed to Mitchell Souza, operating as CM Vision, at support@cmvision.app.